Money Back Product Guarantee

Guarantee

We promise to keep you printing - whatever it takes!!

Second Image believes that all customers deserve that friendly, ZERO RISK Guarantee!! That means all our products and services are more than 100% guaranteed!

If you suspect your printer is not performing properly, due to products supplied by Second Image, we will replace any item that is at fault or provide you with a full refund. Replacement or refund is your choice

We know that a very small percentage of remanufactured cartridges will fail prematurely. That is part of the nature of the business we are in. And that part of the process we have no control over. But, if this happens to you, Second Image will immediately replace the faulty cartridge at no extra charge to you.

We want you to be a happy and satisfied customer. Please tell us if any of our products do not deliver to your expectations and we will fix the situation to your satisfaction, even if that’s the part we have no control over!

When it comes to repairs we guarantee parts and labour for 12 months. All parts are covered except the fuser unit in your laser printer. (That's the hot bit that melts the toner into the paper.) The manufacturer only guarantees your fuser unit for 3 months. We've decided to double that so that fuser units supplied by Second Image are guaranteed fo 6 months.

Also, provided we can get any parts needed, your ink or laser printer will be repaired within 2 days of Second Image receiving the repair or it's fixed for free. If we can't get the parts you'll know as soon as we do - and you'll know exactly what time frame we're working to. If this happens we'll lend you a printer or, if you can email it to us, we'll print your stuff for you.

We promise to keep you printing - whatever it takes!!

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