What Customers say about Second Image
Sometimes the quality of a company can be judged by what they do when things go wrong.
I had been a satisfied, repeat customer of Second Image until one day last week when I thought my luck had run out. The new cartridges I had just installed were playing up – my venerable old multifunction was flashing me a grumpy message that it couldn’t recognise the new inks I’d just installed.
Part of me felt that that was the risk you take if you buy cheap cartridges – but another part of me thought that there was a chance that it could be sorted out.
Well, I am so happy I followed it up. David responded really quickly, two new cartridges appeared as if by magic in my post box, complete with a courier bag to return the faulty ones at no cost to myself.
The new cartridges work perfectly and Second Image still have me as a happy customer – with an extra testimonial to a company that can take pride in their integrity and calibre of service.
Mandy Johnston, Director, Kip McGrath Education Centre, Darfield. 18/5/2010
Dear David Hickman,
Only about once a year do I come across a company who is efficent, has a real can do attitude, speedy service and delivery and is generally "a pleasure to do business with.
You are that company! Thank you very much for the EASY trsaction with the (Customer Name) Privilege Cards. Your account has been paid today directly into your bank account.
Thanks so much. I will be sure to recommend your service.
Regards, Michelle Gillman, Greymouth, 20/3/08
Received the printer cartridge today.
I want to say how impressed I am with the very high quality of customer service. I order many things on the internet and it's rare to find the personal attention as you have shown on this small order. I usually have to beg to find out what's the status of my order but you kept me informed of every step along the way and you moved very quickly.
You have a very loyal customer now and I will recommend you to many of my friends. People like you deserve to succeed in this very tough business segment. I truly hope you do well.
Best Regards, Dan Lindesay, Opua.
Your product is a class above any of your competitors I have dealt with and I won't be looking elsewhere next time. I will advise my son and others of my opinion so you will pick up a few I guess.
John Graham, New Plymouth
Just a note to say I received my order and I am thrilled because it WORKS!! I was a bit dubious as refills never worked in the past in my HP 948c but your blurb encouraged me to try again through your company and yeah - you now have a very happy loyal customer.
I am very happy to supply the following supportive comments about Second Image. I would also be quite happy for any of your prospective customers to contact me directly for comments if they so wished.
Second Image is an excellent business. They have made my business life so much easier as I now have a firm that specialises in printers that I can go directly to for supplies, advice and service. My business mainly (although not exclusively) involves the production of high quality technical publications for engineering manufacturers. For a number of years I found it very frustrating when trying to organise printer servicing and discovering the specialists at Second Image has ultimately saved me both time and money.
They perform 'on site' servicing, will collect and deliver if 'off site' servicing is required, and will if asked act as intermediary with third party servicing. Their technicians are skilled, efficient and clearly know the equipment they service.
Second Image's service is prompt and friendly. In fact it is the extra little friendly touches that make dealing with Second Image a pleasure and elevate them above the ordinary run of similar types of business.
I have never had any complaints or problems in the time that I have been dealing with Second Image and would have no hesitation in recommending them to other businesses.
Kenneth Gibbons, Managing Director, Genesis Solutions Ltd, Levin.
We have been using recycled cartridges for our HP laserjet printers from Second Image since June 1996. We have found the Service from Second Image excellent. Any problems that have occurred have been corrected promptly and when we have not ordered in time David Hickman has gone out of his way to provide replacement cartridges. An additional service we have found useful is David will come to our work and provide a clean up and roller replacement of the printers. This avoids the down time and inconvenience of having to send the printer away for servicing.
Richard Renfrew, Director, Creating Wealth Ltd, Wellington
I have been very impressed with the service I receive from Second Image, each time I have requested something the response has been excellent, products I have ordered have always come very quickly and the people from the telephonist to the service people have been definitely excellent and that makes my day a lot happier. Thank you Second Image.
Helen Harvey, Wakefield Heart Centre, Wellington
Second Image has provided an excellent service to our business over many years. David and his team are knowledgeable, helpful and respond promptly to any requests. Costs for the products and services which they supply are certainly market competitive.
Paul Borrie, Paul Borrie United Travel - Lower Hutt
Since the purchase of our new HP Laser printer in 2001, we have had all our replacement toner cartridges supplied by Second Image of Paraparaumu. We have found that their service has always been prompt and courteous. Any cartridge problems that we have encountered have been dealt with in an efficient and helpful manner.We would recommend their service.
Winston Grove, Harbour Capital Financial Services Ltd, Wellington
Very quick response and easy company to deal with. Great service!
Tom Bran, IT Administrator, Sacred Heart College, Lower Hutt
One thing we have found very gratifying is the way we do business with Second Image. We really like the convenience of "just in time" supply, especially with our laser toner cartridges. We are able to pop in and pick up a new cartridge when our current one is close to the end of its life, and return the old one as an exchange when it is finally used up. That, and the knowledge that you always have good supply, saves us the need to hold stocks. (The refilled cartridges have also given greater printing life than our original OEM cartridge did.)
Great service - Keep it up!
Bernard Parker QUINOVIC PROPERTY MANAGEMENT, Kapiti-Mana
Since Second Image was formed some eleven years ago I have been an enthusiastic consumer of the company's goods and services. The prices offered on consumables are as good as I've encountered anywhere, which is the area of business where Second Image Ltd unashamedly and accurately trumpets its competitive edge.
However, there's more to Second Image than re-cycled cartridges and the like. I have also purchased fax machines and printers and have also found their pricing to be marvellously competitive and the back-up service exemplary.
For me, Second Image is second to no-one.
Garry Ward, Waikanae
Second Image provides top quality products with service to match. Through my business I have met a wide range of people and businesses who have dealt with Second Image, and have yet to meet one Second Image customer who is anything but 100% satisfied with your service, knowledge and courtesy.
Sarah McMurray, Get The Best Computer Support
I am happy to say that we have dealt with you for approximately two years now, and we are very happy with the service. We would have no hesitation recommending you to our clients, and have done so on a number of occasions.
David Byers, The Mobile Accountant, Paraparaumu
As Executive Officer for Plimmerton School, I am more than happy to give a reference for Second Image.
I have found the service provided by Second Image as a supplier of printer cartridges, refills and in repairing printers for us to be very prompt and professional. They are efficient, friendly and helpful and always willing to give advice.
I have no hesitation in recommending Second Image as a supplier of quality printer cartridges and refills. We have also purchased second hand Printers and had Printers repaired by Second Image and again I have no hesitation in recommending their services.
Carolynne Gaerty, Executive Officer, Plimmerton School
Second Image has provided services to Te Ra School at a consistently high standard for a number of years and have always sought to meet our needs in their chosen field to the best of their ability and to our continual satisfaction. We have no hesitation in recommending Second Image to any prospective client considering their services.
Ralph Wallace, School Administrator, Te Ra School
We are very pleased with the friendly and helpful service we receive from Second Image.We are pleased with our recycled toner cartridges and the prompt service we receive when ordering these.I would be happy to confirm this if any prospective clients care to call me.
Margaret Walsh, Customs Agents Wellington Ltd
Boyd Aluminium have been a customer of Second Image for many years, I personally have dealt with them for the 3 years I have worked at Boyd's.
Any problems with our Fax machine or laser printer are quickly dealt with by David and his team who have also supplied us a loan machine while our one has been out of action so our business is not interrupted. We also purchase our printer and fax cartridges from them.
From time to time I have been approached by other firms promoting the cartridges we get off Second Image but have found that David offers a very competitive price for the ones we use and has always got one in stock for when we need a replacement.
Pam Manning, Boyd Aluminium Ltd, Paraparaumu
Some years ago we purchased two Hewlett Packard laser printers from Second Image and since then Second Image has supplied us with maintenance and printer cartridges. We have always found the service prompt and efficient.
A.S.Fairbairn, Hollings Fairbairn Law Office, Paraparaumu
Second Image provides a great service especially when needed in an emergency and the service is quick. I am happy to give a verbal reference.
Mary McCullough, Coastlands AMCAL Pharmacy
Respond Research has been a customer of Second Image since January 1996. We have been more than satisfied with the services received both for quality and timeliness and will continue to support this business.
Allan Ayson, Managing Director, Respond Research Ltd, Waikanae